Cyber Communication Services
​WE THINK GLOBAL
ABOUT US
Why Cyber Communication
Vision
Our vision is "To be a global, industry-leading provider of high quality, cost effective services designed to enhance/improve relationship using the intellectual capital of our best of the breed manpower."
We will keep building our skills and distinguishing project methodology, together with our industry, business process and technology knowledge. Thus, we will be able to bring you the best practices, technologies and business models and help you to take full advantage of IT driven opportunities, and to anticipate and respond to new business challenges.
Mission
"To provide a seamless extension of our client’s customer relationship management process by being a premier provider of customer acquisition, customer care and retention services in building strong client relationships and strategic partnerships through QUALITY PEOPLE, EXCELLENT SERVICE and SUPERIOR TECHNOLOGY resulting in an exceptional CRM product and outsourcing value."
Our Key Purpose:
· Supporting multiple communications channels (Telephony, IVR, Chat, Email, Facsimile, etc.) as necessary or desired, providing customer relation processes that are both proactive and reactive to customer demands.
· Offering flexibility to accommodate dynamic shifts in workload and associated staffing requirements.
· Providing customers with a dependable method of contact, through the channel of their choice, and an open channel to have their questions answered in a professional manner.
· Improving brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.
· Capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities.
· Integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary.
Cyber communication is a leading global provider of Business Process Outsourcing (BPO) services. We manage customer care services and back office processes for organizations in the domain of technical support, banking, telecom, travel, retail, financial services, data and document conversion, knowledge management, transaction processing and other value additions. Cyber communication ensures client satisfaction through world-class human resources, strong management focus, dedicated business units and a strong financial platform.
Cyber communication enables customers to concentrate on their core business by outsourcing their marketing & customer centric support services. Armed with years of relevant industry experience, along with its strengths in recruitment and management of professionals, Cyber communication handles time critical challenges maintaining strict confidentiality of information, matching but surpassing customer's expectations. Cyber communication prides itself on its process efficiencies and quality conscious philosophy which has enabled the company to multiply accounts on a regular basis.
Cyber communication adopts a quality conscious work ethic, tempered with a clear and in-depth understanding of the business environment. To remain competitive and cost-effective, Cyber communication is continuously evaluating new services and trends to satisfy its customer's needs.
The BPO industry is one of the most challenging businesses to be in and requires outstanding execution skills. Cyber communication has an outstanding team to manage this challenge. The entire spectrum of our business model and are focused on building high client satisfaction through high-quality service delivery and value addition to their businesses.
From live agent and voice response to web-enabled solutions, Cyber communication systems and expertise help your company maximize customer satisfaction and focus on your core competencies. At Cyber communication, our goal is to help you succeed by building long-term relationships with your clients. So when you're serious about retaining and growing your customer relationships or maximizing efficiency in business processes, contact Cyber communication and let us develop a successful solution for you.
