Cyber Communication Services
​WE THINK GLOBAL
Solutions
Contact Center and BPO Services
Contact Center and BPO Services
Our call center and BPO Outsourcing Services leverage the power of the world wide web with leading-edge technology to provide unique and transparent communications solutions.
Cyber Communication currently operates its centers dedicated to servicing our clients in USA, UK & Australia.
Our call center services include:
· Customer Service
· Order Taking
· Infomercial and Direct Response Support
· Web chat and Web Collaboration
· 24 Hour Help Desk Services
· Conference and Registration
· Appointment Scheduling
· Emergency Response
· Virtual Receptionist
· Overflow Call Management
Our BPO Services include:
· Knowledge Management
· Finance & Accounting Services
· Engineering Services
· Document Processing
· Order/Data Entry
· Claims Processing
· Web Application Development
Each of our call center and BPO services provides businesses with industry leading telephone or web-based customer support solutions for a fraction of the cost of maintaining a similar service of your own.
Every contact you have with a customer is an opportunity to build upon the relationship. At the center of a successful eCRM strategy is the need to add value each time you communicate with one of your customers. An effective customer care strategy can actually decrease your reliance on customer acquisition. The more customers you retain, the lesser that need to be replaced.
A complaint well handled can become a positive experience with your company's responsiveness. An inquiry for information can be converted into a sale. An account inquiry can be an opportunity to add valuable information to your database.
Customer care was once seen as a cost center - an expensive but inevitable overhead. But as part of a successful eCRM strategy, customer care delivers tangible benefits in the form of stronger relationships, increased sales and valuable information. And, all these factors are measurable, enabling you to determine the most profitable activities and turning your contact center into a profit center.
Inbound Call Center Services
Outbound Call Center Services
Our extensive experience in the outbound call center industry, along with our technological solutions, quality assurance programs, and commitment to customer service excellence has helped many well-known corporations achieve maximum results from their direct marketing efforts through the use of our outbound call center approach.
Outbound Call Center Personnel
We recruit and hire the most qualified individuals, and then further train them to excel in our highly attentive outbound call center service environment. Our well-developed, thorough procedures ensure that the individuals on your outbound call center team are prepared and accountable for the success of your program.
Outbound Call Center Facilities
The integrated call management systems our outbound call center facilities use, systematically call consumers and transfer successful connections to a designated marketing representative (MR) who is dedicated and has been trained for the specific client application. As a call is presented to the MR, the consumer's name, address, and other available information are simultaneously presented on the MR's workstation along with a client's customized script.
Outbound Call Center Results
Monitoring the results your outbound call center provides is an important aspect in selecting the outbound call center most capable of handling your needs. Our software systems permit you to immediately access online program results and shadow-monitor the performance of all your designated agents from a remote location. We will report information captured, summary results and more detailed statistical analyses in standardized reports or in a customized format specifically for you.
